The Daily Chronicle

An app companion to a print publication

About the print publication

A shared experience with ‘The Daily Chronicle’, a one page publication, is a component of a therapeutic curriculum practiced by a national chain of memory care living facilities. The 30  minute long activity is intended to produce failure-free sparks of dialogue and eye-to-eye contact between an Activity Director and residents. The publication is written at the company’s national headquarters and digitally distributed to 27 facilities across the country each day.
My drawing is based on multiple site visits (given the vulnerability of these residents no photography was allowed). (You can see more ethnographic sketches here).

What I did

•Delivered a workflow improvement which saves the company hours of employee time

•Designed an app easily accessible by all users

Research Findings

I really love Erika Hall’s research insights. I have adapted her diagram to help explain my process and the insights that shaped my design decisions.  I found
•Employees currently using paper printouts to supplement the activity
•Organizational inefficiency in the duplication of image search at the regional level
•Effective memory-care curriculum is part of this company’s branding
•Tablet delivered images are effective memory cues
“Its amazing how many things it reminded me of that I had forgotten or put to store in my mind”

— Memory care resident seeing tablet delivered images (from literature review)

What I delivered

1. Workflow improvement that saves hours of duplicate tasks by employees

Current workflow: Each day activity directors at each local facility digitally search for and then print out companion images to the Chronicle’s text. This results in hours of employee task duplication as well as paper waste.
Improved workflow: Tasking a national administrator to select companion materials and share them with local facilities saves hours of employee time.

2. A product for an existing ecosystem

Mimicking the print layout makes it easier for an activity director to access content without losing eye contact with residents.
3. A product that is easily accessible for all involved
Testing showed that a digital tablet was the most unobtrusive and flexible way of presenting content in a small group setting.
Paper prototyping and wireframing helped me design a simple way for an activity director to preselect companion content, and to display images with a few taps while engaging with residents.

Finally

I fell in love with the problem and not the solution. To my delight the company is using bootstrap tools to get to the same place that I designed for.